ORDERING
Basic information is displayed with each product photo, more detailed information is then given when you click through on the individual item. The boxes below each product often have drop down features to show the variations available in size, colour, pack quantities and price. Once these have been selected you will then be able to add that item to your basket. The quantities can be changed in your shopping cart or removed altogether before you place the order. About 95% of products from our Belfast shop are listed but if you can’t find what you’re after please drop us an email as we may still have it. We prefer orders to be placed on the website when possible but you can order by phone through the shop using the full product details if necessary. You have the option at checkout to have your order sent to any address, it is your responsibility to enter the correct shipping details.
DESCRIPTIONS
Are those commonly used in the beading world. Sizes and colours are approximate as many items are hand made so can vary from batch to batch but we try to keep this to a minimum. Descriptions of finishes refer to colour and not material eg gold/silver!
PRICES
Prices are in pounds Sterling and are per colour/finish/size, these can not be mixed to make up the larger quantity for the cheaper price (a mixed selection of our choice is offered for some products). We reserve the right to alter prices as necessary without notice.
STOCK
We try to maintain reasonable levels of stock at all times but if continuity is essential please let us know. If there is something you’ve previously bought in the shop and need more of let us know as we may be able to add it on to your order even if it’s not listed online.
PAYMENT
Our secure online service can accept payment from Visa, Mastercard and American Express. We no longer accept cheques.
DESPATCH
We aim to despatch orders within 2 working days and will highlight any seasonal changes on the home page. When we send your order out you’ll receive an email saying it’s ‘completed’ and you’ll know it’s on the way. Delivery can take 2-5 days for UK and Ireland, we must be notified within 10 days of your ‘completed’ email being sent if your order has not arrived. We can also offer delivery to the rest of the world, please email for a quotation.
If there are any problems with your order on arrival eg. incorrect product/quantity sent you must notify us within 2 days.
COLLECTIONS
Orders can be collected from our Belfast shop by selecting the “Click & Collect” option at checkout. We will email you confirmation of when it is ready to be collected.
RETURNS
If you receive items which are damaged/faulty we must be notified within 2 days and you have 7 days to return them for an exchange or refund, including your basic postage fees.
Items which you change your mind about and just want to return will be refunded if you notify us within 2 days and return the item un-used/unopened, in original packaging within 7 days and at your own cost. If you have benefitted from our free delivery option, the original postage cost will be deducted from your refund.
FAULTY ITEMS
Goods that are proven to have a manufacturing fault within a reasonable time will be replaced/refunded but we will not cover any subsequent costs.
RETENTION OF TITLE
Goods remain the property of Abacus Beads until paid for in full. Upon purchase the buyer accepts full responsibility for the goods.
PRIVACY
Information collected on this site is solely for the use of Abacus Beads and will not be disclosed to third parties. Customers can request for their information to be removed from our database at any time.
